How Employee Engagement Reduces Turnover and Drives Business
When someone applies to work at a given company of course their primary motivation is income. When employees leave one job for another again often times it because of higher potential earnings, but for many people it’s not. Managers and immediate supervisors are the single biggest reason people leave a job. Does this mean employers must cater to an employee’s every need? No, however engaging employees is critical in order to understand their state of mind and level of job satisfaction. In the janitorial service industry, Central Maintenance can’t just give employees a brief run through their job duties and send them off and expect everything to be great without follow up. There needs to be consistent communication and often times retraining before they fully understand the routine and expectations. Employees that feel supported and that they have good communication with their supervisor will stay at a job longer than those that do not. Beyond the normal engagement related to job performance it is also very important to understand employees at a more personal level. Finding out what drives people and what their aspirations are can strengthen the bond an employee has with a company because it’s not something every employer takes the time to ascertain. Maybe they want to save up to buy a new car, house, boat, etc. or want to put money away for a child’s college savings. Maybe they want to get a life insurance policy or create a will, but really don’t understand how. Knowing these things and being able to help them achieve their goals goes a long way and it doesn’t have to cost the company money. An employee that is engaged in this way feels valued and will hold a higher appreciation for their employer which will result in less frequent turnover. At Central Maintenance people are our business and without them we would not be a successful company. Engaging our employees has helped to reduce turnover which has resulted in better service for our customers and longer partnerships.
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